Terms of ServiceVersion 1.0Effective August 28, 2026

Clear rules for building and buying digital work.

These Terms are designed for the complete Zolanc ecosystem—from freelance milestones and source-code licenses to AI agents, practical learning, and enterprise delivery.

Institutional alignment

A KARAMALLAH Holding Group company

The exact Zolanc contracting entity for a transaction is identified on the applicable registration record, Order, invoice, or receipt.

One agreement

Platform-wide rules plus Order-specific terms

Protected workflows

Milestones, payment controls, and disputes

Rights made explicit

Services, code, content, and AI outputs

Mandatory rights preserved

Consumer and local legal protections still apply

Read these Terms before using Zolanc

They affect your legal rights and include rules on payments, licenses, content moderation, disclaimers, liability, and disputes. Plain-language summaries introduce each section but do not replace the detailed terms.

Agreement, contracting party, and scope

These Terms form a binding agreement whenever you access Zolanc, create an account, click to accept, submit an Order, or use a Zolanc service.

“Zolanc,” “we,” and “us” mean the Zolanc contracting entity identified on your registration screen, Order, invoice, or payment receipt. That transaction record is incorporated into these Terms.
Zolanc operates as a KARAMALLAH Holding Group company. No other KARAMALLAH group company becomes a party to your agreement unless it is expressly identified in an Order or separate written agreement.
An Order, listing-specific license, enterprise master services agreement, statement of work, promotion, or product-specific terms may add to these Terms. The more specific document controls if there is a direct conflict.
If you use Zolanc for an organization, you confirm that you can bind it. “You” then includes both you and that organization.

02 · Shared language

Key definitions

These definitions apply across the ecosystem. Singular terms include the plural where the context requires.

Buyer

A user who purchases services, digital products, courses, subscriptions, or enterprise work.

Creator

A freelancer, seller, instructor, agency, developer, or AI builder offering work through Zolanc.

Order

A binding purchase, service contract, subscription, enrollment, milestone, statement of work, or accepted proposal.

Deliverable

Work product, source code, files, advice, training, configuration, or other output supplied under an Order.

Platform Content

Zolanc interfaces, software, editorial materials, branding, and platform-owned documentation.

User Content

Listings, profiles, prompts, reviews, messages, files, code, datasets, and other material submitted by users.

One ecosystem · five business lines

The rules follow the service you use.

Talent & Services

Projects, proposals, milestones, workrooms, agencies, delivery, and reviews.

Digital Market

Source code, templates, plugins, design assets, SaaS foundations, and licenses.

AI Hub

AI agents, automations, tools, custom builds, and third-party model connections.

Academy

Courses, learning paths, instructors, assessments, and certificates.

Enterprise Studio

Consulting, RFPs, managed teams, systems delivery, and institutional projects.

Eligibility, identity, and account security

Trust begins with accurate identity and accountable access.

You must be at least 18 and legally able to contract. Accounts for minors, sanctioned persons, or users prohibited by applicable law are not permitted.
You must provide accurate, current information and complete identity, business, tax, sanctions, beneficial-owner, or professional verification when reasonably requested.
One person or organization may not operate misleading duplicate accounts, transfer an account without approval, impersonate another party, or manipulate identity, location, reputation, or verification signals.
You are responsible for credentials, authorized team members, API keys, and activity under your account. Notify support promptly of suspected compromise or unauthorized use.

Zolanc's role in the ecosystem

Zolanc provides technology, discovery, contracting, workflow, trust, learning, and payment-support infrastructure across several digital businesses.

Unless Zolanc is expressly identified as the seller or service provider, creators and buyers contract directly with each other. They remain responsible for their promises, professional judgment, taxes, permits, employment classification, and legal compliance.
Zolanc is not an employer, staffing agency, fiduciary, bank, law firm, insurer, or guarantor of any user, outcome, income, funding, ranking, or uninterrupted opportunity.
Search position, badges, verification, recommendations, and “vetted” status are platform signals—not endorsements, warranties, or substitutes for a buyer’s own diligence.
We may use affiliates and specialist providers for payments, identity checks, hosting, communications, analytics, moderation, AI infrastructure, and customer support.

Talent, services, agencies, and projects

Project terms must be explicit enough for both sides to understand what success means.

A service Order should identify scope, Deliverables, milestones, dates, dependencies, acceptance criteria, revision limits, intellectual-property treatment, price, and any ongoing support.
Creators control how they perform work, subject to the Order, law, professional obligations, and platform rules. Nothing creates employment, partnership, joint venture, or authority to bind another user or Zolanc.
Buyers must provide timely access, lawful materials, decisions, and feedback. Creators must communicate material risks, use qualified personnel, and deliver work that materially conforms to the agreed scope.
Subcontracting or agency delivery must be disclosed when required by the Order. The contracting Creator remains responsible for its team, confidentiality, permissions, and Deliverables.

Digital products and software licenses

A purchase transfers the stated usage rights—not ownership of the underlying product—unless the listing clearly says otherwise.

The license displayed on the listing at checkout controls. If none is shown, the default is a non-exclusive, worldwide, non-transferable license for one buyer to use the product in one production end product, with reasonable development and backup copies.
You may not resell, sublicense, publish, share, extract, or distribute source files or substantially equivalent standalone assets; remove ownership notices; or use a product to build a competing asset marketplace.
Third-party and open-source components remain subject to their own licenses. A seller must disclose material dependencies, usage restrictions, required paid services, known compatibility limits, and any copyleft obligations.
Unless a maintenance plan says otherwise, a purchase does not promise perpetual updates, customization, hosting, security remediation, or compatibility with future third-party releases.

AI Hub, agents, and generated output

AI is a practical capability—not an assurance that an output is accurate, lawful, original, secure, or suitable for a particular decision.

AI features may use Zolanc models or third-party providers. Provider terms, rate limits, geography, retention practices, safety controls, and separate charges may apply and may change independently of Zolanc.
You must have rights to prompts, datasets, files, credentials, and connected systems. Do not submit secrets, regulated data, personal data, or client materials unless the feature is approved for that use and appropriate safeguards are in place.
You must review outputs and maintain meaningful human oversight. Do not rely on an AI output as legal, medical, financial, safety-critical, employment, credit, housing, education-admission, or other high-impact professional advice or decision without qualified review and legally required controls.
Users must identify AI interactions or materially AI-generated content where required, and may not use Zolanc for deceptive impersonation, unlawful biometric inference, non-consensual intimate content, malware, credential theft, or evasion of safety controls.

Academy, instructors, and certificates

Zolanc Academy connects practical learning to work and product creation, but individual outcomes depend on the learner.

Enrollment grants a personal, limited, revocable right to access course materials for the stated access period. Recording, credential sharing, bulk extraction, or redistribution is prohibited.
Unless expressly stated, courses and certificates are not accredited academic degrees, professional licenses, immigration qualifications, or guarantees of employment, income, project awards, or marketplace ranking.
Instructors must own or license their materials, disclose conflicts or sponsored recommendations, grade fairly, and avoid presenting unsafe or misleading claims as professional fact.
Assessments, attendance, identity checks, and completion requirements may apply before a certificate is issued or verified.

Enterprise Studio and institutional work

Enterprise engagements are governed by disciplined scoping and written delivery controls.

An accepted RFP response, master services agreement, data-processing agreement, security schedule, and statement of work may define service levels, governance, warranties, acceptance, change control, and liability for that engagement.
The enterprise customer is responsible for authorized instructions, stakeholder decisions, data classification, lawful datasets, system access, and internal approvals unless a written agreement assigns responsibility differently.
Production deployment, regulated workloads, penetration testing, model training, and access to sensitive environments require written authorization and an agreed security scope.
If these Terms conflict with a signed enterprise agreement, the signed agreement controls for that engagement.

Prices, platform fees, payments, and taxes

The checkout or Order shows the amount, currency, applicable platform fees, and payment schedule before commitment.

Payments may be processed, safeguarded, or held for milestone release by regulated third-party payment providers. Availability and timing depend on provider rules, verification, geography, banking networks, and applicable law.
A funded milestone is a payment-control instruction, not a bank deposit, savings product, or extension of credit. Zolanc does not pay interest on held amounts unless required by law.
We may deduct disclosed fees, refunds, reversals, taxes we must collect, chargebacks, penalties caused by your breach, and amounts you validly owe under an Order.
Each user is responsible for its own income, payroll, sales, use, VAT, GST, withholding, and reporting obligations. We may collect tax information, issue reports, or withhold where legally required.

Milestones, acceptance, and platform disputes

The workroom record is the primary evidence for marketplace delivery and dispute review.

Creators should submit Deliverables through the designated workroom. Buyers must inspect them within the review period shown in the Order and either accept them or provide specific, scope-based reasons for rejection.
A milestone may be auto-accepted after the disclosed review period where permitted by law, provided the buyer received notice and had a reasonable opportunity to respond.
Zolanc may review the Order, platform messages, submitted files, timestamps, acceptance criteria, and expert evidence. Off-platform records may be given less weight if they cannot be authenticated.
A platform decision allocates funds and account remedies under Zolanc rules; it is not a judicial determination and does not eliminate non-waivable legal rights.

Cancellations, refunds, and chargebacks

Refund eligibility depends on the product type, delivery status, listing terms, and mandatory consumer law.

Unreleased service funds may be returned when work is cancelled under the Order, a Creator fails to deliver, or a dispute decision awards them to the Buyer. Accepted milestones are generally final absent material non-conformity, fraud, or mandatory law.
Downloaded digital products are generally final once access or delivery begins. A remedy may be available for corrupted files, material mismatch, undisclosed technical incompatibility, infringement, or other legal non-conformity.
Course and subscription cancellation windows appear at checkout. Cancelling a subscription stops future renewal but does not automatically create a prorated refund for an active period unless stated or legally required.
Consumer withdrawal, cancellation, repair, replacement, price-reduction, and refund rights that cannot legally be waived remain unaffected. Starting immediate digital performance may require express consent and acknowledgment where applicable.
A chargeback filed without first raising a genuine issue may pause an account or payout while investigated. Nothing prevents a good-faith exercise of payment-card or statutory rights.

Intellectual property and infringement

Ownership follows the applicable Order and license; payment alone does not rewrite those documents.

Each user keeps ownership of material it owned before an Order. A Creator grants the rights needed for Zolanc to host, display, process, secure, promote, and deliver its listing and User Content.
Custom-work ownership transfers only to the extent stated in the Order and only after full payment. Reusable tools, know-how, frameworks, pre-existing code, and third-party components remain with their respective owners, subject to the rights granted to the Buyer.
Users must not upload counterfeit, pirated, misappropriated, privacy-invasive, or otherwise unlawful material. Repeat infringement may result in account termination.
Copyright notices should identify the work, allegedly infringing material and location, rights holder, contact details, good-faith basis, accuracy statement, and authorized signature. Counter-notices may be supported where applicable.

Listings, reviews, rankings, and moderation

Marketplace information must be genuine, useful, and capable of being trusted.

Listings, portfolios, credentials, performance claims, demos, testimonials, and availability must be accurate and must disclose material limitations, sponsored relationships, and use of synthetic or AI-generated examples where relevant.
Reviews must reflect a genuine experience. Buying, selling, conditioning, suppressing, fabricating, or coordinating deceptive reviews or engagement is prohibited. Any permitted incentive or material connection must be clearly disclosed.
We may screen, rank, label, restrict, remove, or preserve content to enforce law, safety, quality, rights, and these Terms. Where required, we will provide a reason and a route to appeal moderation decisions.
Reporting tools must be used in good faith. False, abusive, automated, duplicative, or retaliatory notices may lead to restrictions.

Acceptable use, anti-circumvention, and compliance

Zolanc may restrict activity that threatens users, platform integrity, or lawful operation.

Do not commit fraud; exploit or harass people; trade illegal or regulated items without authorization; distribute malware; scrape without permission; probe security; manipulate metrics; evade controls; or use the platform to infringe rights.
Users introduced through Zolanc may not move communications or payment off-platform to avoid disclosed fees, verification, records, safeguards, or dispute procedures during the restricted period shown in the applicable Order or fee schedule.
You must comply with anti-bribery, anti-money-laundering, sanctions, export-control, tax, consumer, accessibility, labor, privacy, and sector-specific rules that apply to you, your location, your customer, and your Deliverables.
You may not use Zolanc if doing so would cause us or a provider to transact with a prohibited person, territory, end user, or end use. We may screen, block, reject, freeze, or report activity where required by law.

Privacy, confidential information, and security

Personal data is handled under the Zolanc Privacy Notice and any applicable data-processing agreement.

Use personal data only for the purpose for which it was provided, protect it with appropriate technical and organizational measures, and delete or return it when no longer lawfully needed.
Confidential information includes non-public business, technical, financial, security, customer, and project information identified as confidential or reasonably understood to be confidential.
Confidentiality does not cover information already lawfully known, independently developed, publicly available without breach, or lawfully received from another source. Legally compelled disclosure should be limited and notified where permitted.
No internet service is perfectly secure. Users must maintain backups, secure devices and repositories, minimize secrets in messages, rotate exposed credentials, and report suspected incidents promptly.

16A

Affiliate program, attribution, and commissions

Affiliate rewards apply only to approved partners, qualified referrals, and revenue verified by Zolanc systems.

Joining the program requires a separate application and acceptance of the Affiliate Terms version shown at submission. Approval is discretionary, non-transferable, and may be suspended while traffic, identity, content, payment, sanctions, or fraud concerns are reviewed.
Attribution uses the disclosed offer window and qualified last-touch rules. Self-referrals, duplicate or controlled accounts, cookie stuffing, forced clicks, spam, trademark bidding without approval, false claims, impersonation, undisclosed incentives, and manipulation of traffic or conversion events are prohibited.
A click or pending transaction does not guarantee a commission. Zolanc calculates eligible commissions from a verified payment and the applicable offer terms, including whether the basis is gross revenue, platform revenue, a fixed amount, a cap, a validation hold, or eligible renewals.
Refunds, chargebacks, reversals, duplicate payments, fraud, sanctions, taxes, and transactions that do not satisfy an offer may reduce or reverse a commission. If a related commission was already paid, Zolanc may record a transparent adjustment against future payouts or request repayment where lawful.
Payouts require the disclosed minimum balance, identity and tax information when requested, a supported payout account, and successful operational review. Affiliates remain responsible for their content, disclosures, advertising-law compliance, permissions, records, and taxes.
Zolanc may change, pause, or end an offer prospectively. Earned eligible commissions remain governed by the offer version attached to the verified conversion, subject to refunds, fraud review, these Terms, and mandatory law.

Suspension, termination, and account closure

We use proportionate controls to protect the ecosystem and preserve legitimate rights.

You may stop using Zolanc and request account closure, subject to active Orders, payment obligations, dispute holds, retention duties, and lawful recordkeeping.
We may warn, limit features, pause payments, remove content, suspend, or terminate access for breach, risk, legal requests, sanctions, security incidents, non-payment, repeated complaints, or harm to the platform or others.
Where appropriate and legally required, we will explain a restriction and provide an internal appeal. Urgent action may occur without advance notice to prevent harm or comply with law.
Accrued payment, confidentiality, license, intellectual-property, dispute, disclaimer, indemnity, and liability provisions survive closure as their nature requires.

Warranties, disclaimers, indemnity, and liability

Risk is allocated differently for consumers and business users, and mandatory legal protections always prevail.

Zolanc services are provided “as is” and “as available” to the maximum extent permitted by law. We do not warrant uninterrupted access, error-free software, any user’s identity or performance, business results, or the accuracy of third-party or AI output.
To the maximum extent permitted by law, Zolanc and its affiliates are not liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or lost profits, revenue, data, goodwill, or opportunity.
For business users, aggregate platform liability arising from an event is limited to the greater of USD 100 or platform fees paid by that user to Zolanc in the six months before the event, excluding pass-through payments to other users. A signed enterprise agreement may set a different cap.
You will defend and indemnify Zolanc and its affiliates against third-party claims arising from your User Content, Deliverables, unlawful conduct, tax or employment obligations, infringement, breach of an Order, or violation of these Terms, to the extent permitted by law.
These limits do not exclude liability that cannot lawfully be excluded, including applicable consumer rights, fraud, willful misconduct, or personal injury caused by negligence where such exclusion is prohibited.

Governing terms and dispute process

Most issues should be resolved first through the project record and a focused good-faith review.

Before filing a formal claim, contact support with the account, Order, facts, requested remedy, and supporting records. The parties will try in good faith to resolve the matter for at least 30 days, unless urgent relief or a legal deadline requires faster action.
The governing law and forum are those stated in the contracting-entity notice, Order, or signed enterprise agreement. If none is stated, the law and competent courts where the Zolanc entity shown on the invoice is organized will apply, without regard to conflict-of-law rules.
Consumers retain any non-waivable right to bring claims in their home jurisdiction, use statutory complaint bodies, or rely on mandatory consumer law.
Claims must be brought individually unless applicable law provides otherwise. Nothing prevents either party from seeking urgent injunctive relief for security, confidentiality, or intellectual-property misuse.

Changes, notices, language, and contact

The version and effective date above identify the Terms currently presented on Zolanc.

We may update these Terms for legal, security, product, or operational reasons. Material changes will be communicated through the platform, email, or another reasonable method before they take effect where required.
Your continued use after the effective date means acceptance, except where law requires renewed consent. If you do not agree, stop using the affected service and close your account after resolving active obligations.
Electronic acceptance, notices, Orders, and records may be used to form and evidence agreements where legally valid. You are responsible for keeping your contact information current.
Translations may be provided for convenience. The English version controls to the extent permitted by law unless an Order or mandatory local law says otherwise.
Questions and legal notices may be sent to support@zolanc.com with the subject “Legal Notice.” Service through that address does not waive any formal service requirement unless we agree in writing.

Questions about these Terms?

Talk to Zolanc Support.

For an active transaction, include the Order or milestone ID. For a legal notice, use the subject “Legal Notice.”

Contact support

Nothing in these Terms limits rights or remedies that applicable law does not permit the parties to waive. Product listings and transaction records should be retained with these Terms for a complete record of an Order.